Review Management
Aim for 5 stars
Help your points of sale take better control of their e-reputation, from collecting new customer reviews to managing responses.
Turn Your Customer Reviews into a Driver of Local Growth
Centralize the management of your online reputation to respond more quickly to more comments across all your points of sale.
-84%
Response time to notices
+84%
Response rate
+0.5pts
Increase in the number of impressions*
*Average figures reported by our customers
Key Features
Streamline the processing of customer returns, enhance your brand image, and boost the appeal of your network.
Reply
Analyze
Promote
Collect
Suggested answers thanks to AI
Our AI analyzes customer reviews (ratings, comments, customer-related information), then automatically generates a professional response that is tailored to the brand’s tone, adapted to the point of sale, and written in the language of the review.
→ Time savings: responses generated with a single click
→ Improved performance: fewer errors, professional responses
→ Better search engine rankings: thanks to the addition of relevant keywords
Automatic response
Our AI generates unique, personalized responses to all your reviews, with the exception of negative reviews that include a comment. This allows your teams to focus on responding to and resolving negative reviews.
Among the benefits observed among our customers:
→ 80% of reviews are processed automatically using our AI
→ Teams save an average of 4 hours each week
Help with collecting notices
Your retail locations can easily request new reviews via email, text message, print materials, QR codes, social media, and more.
The Google review collection link will automatically be customized for each of your locations.
Monitor the e-reputation of your entire network
View your network's performance at the national, regional, and local levels in a single dashboard.
You can count on our AI to help you improve your performance by analyzing all your reviews. Your strengths, areas for improvement, ranking within your network… all these metrics are compiled into a report sent to you every quarter.
Specialized AI Agent
a trusted agent designed to ensure operational excellence in networks
Leo is a marketing assistant built into Digitaleo that can analyze your performance, identify necessary actions, and take action independently. This frees up time for your teams, both at headquarters and in the field, so they can focus on what matters most.
Our Customer Success is here to support you
We do everything we can to ensure your success, with tailor-made assistance and the support of local marketing experts.
Before
- Definition of customer review management rules
During
- Training for head office and local teams
- Help in creating response templates for notices
After
- Customized marketing resources
- Training
- Satisfaction audit
Services
Discover our services
- Definition or development of an editorial guidelines document for the creation of automated response templates.
- Simulation of responses to existing notices for validation.
- Creating organic posts to highlight your reviews.
FAQ Customer Reviews
Our AI automatically generates unique, personalized responses to positive customer reviews (4- and 5-star) or reviews with no comments. For more complex reviews, it can suggest professional responses that you simply need to approve.
Leo, Digitaleo’s AI agent, automatically prioritizes customer reviews for follow-up and suggests specific actions for each retail location:
– Prioritizing reviews based on urgency or impact
– Suggested responses and automated replies
– Incorporating SEO keywords into responses
– Automatically post selected reviews (e.g., 5-star reviews) on social media (Facebook, Instagram, LinkedIn, Google), with filtering rules (e.g., excluding typos, irrelevant reviews, etc.)
The brand tone (neutral, professional, friendly, quirky) is applied consistently, and each action can be customized based on the permissions defined by the network. The result: a 70% reduction in the time spent managing reviews.
Not at all. Digitaleo’s AI is configured to adhere to your editorial guidelines and uses a human and professional tone. Each response is generated uniquely to avoid repetition.
On average, our clients see a time savings of 4 hours per week for their local teams. Thanks to AI and centralization, 80% of reviews can be processed semi-automatically or automatically.
Yes, the Digitaleo customer review management platform centralizes all reviews (Google, Facebook, etc.) from your entire network. You have a comprehensive overview for headquarters and specific local views for each location manager.
Yes, your local teams can respond directly to customer reviews—in fact, this is recommended because it allows them to respond with the authenticity and on-the-ground insight that only direct contact can provide. Digitaleo supports this autonomy with a library of templates and AI-powered moderation, ensuring maximum responsiveness without compromising the consistency of your brand image.
Yes, you’ll receive regular reports (quarterly or on demand) analyzing your strengths, areas for improvement, and the rankings of your retail locations. This is a valuable tool for managing customer satisfaction and optimizing your online reputation.