Review management

E-reputation under control

A single view for your entire network

Improved response rate

Automated responses or templates to save time

Unbeatable customer experience

A quarterly analysis of your customer reviews

Share response templates
with your points of sale

Your local teams save time responding to Google and Facebook customer reviews, while respecting your brand image!

Share response templates
with your points of sale

Your local team save time responding to Google and Facebook customer reviews, while respecting your brand image!

Aim for 100% response rate

Set up automatic replies to 4 and 5 star reviews and reviews with no comments, so that your teams can concentrate on the reviews that require a specific response.

With Digitaleo, each automatic reply is unique and personalised!

Alert your teams in real time

Your teams are notified in real time as soon as they receive a new review and can respond directly from Digitaleo app.

As a result, your points of sale will be more reactive, improve their response rate and increase customer satisfaction!

Collect
new reviews

Your points of sale can simply request new reviews by email, SMS or voice message from the same interface.

That increases the credibility of your points of sale and therefore their appeal. In fact, 88% of consumers consult reviews before buying!

Monitor your e-reputation from a single dashboard

Monitor your results at national, regional or local level: average rating, response rate, number of new reviews, response time.

Every quarter, receive an analysis of your customer reviews to identify the themes that appear most frequently in your reviews, as well as the top and bottom scores for each point of sale.